The questions timers actually ask.

SplitKit is a plugin marketplace for race timers who use RACE RESULT software. You connect or share an event, then choose its experience. Basic results stay free; Pack-on events can add applicable browser features, while finishers choose whether to purchase videos and other keepsakes.

Built for the timer who’d rather sleep before race day than learn another tool. You don’t change what you do in RACE RESULT; we read your data and handle everything participant-facing.

No code is required. Connect account access or share events one at a time, then review the event configuration. SplitKit adapts to the valid RACE RESULT data and settings your event supplies.

Yes. Visit the XC demo for a $1.99 Finish-Only Pack walkthrough, or the marathon demo for a Full Pack walkthrough. The Full Pack is $4.99; the demo is sample content, not a promise of a particular checkout price. No login or email capture is required.

Free to connect. $0/month. $0/setup. $0/event. No platform fee ever. You only pay for add-ons you activate (wholesale rates you mark up), or earn commission when participants buy the Pack.

Eligible finish-notification SMS cost is netted from commission with a $0 floor, so the commission balance cannot go negative. Existing notifications retain their consent, regional and send-gate rules. Spectator tracking texts are a separate event-funded service.

Toggle the Pack on for any event. Participants who want the upgrade self-purchase the applicable Pack after they finish, including a video of their race built from your timing data, a certificate, a social-media race story, a performance PDF, and a branded share card. The Full Pack is $4.99; finish-only contests use the fixed $1.99 Pack. You earn 10% of net Pack revenue.

Enabling the Pack includes the event’s applicable live browser experience. Basic personal results remain free and paid keepsakes remain locked until purchase. Participant finish notifications follow their consent, regional and send-gate rules; paid spectator tracking texts are separate.

Both are independent. The Pack toggle is separate from the add-on catalog. You can run add-ons only (white-label, billed to the race director at your markup), or Pack only (participant-paid, you earn commission), or both. Most timers run both. Mix and match per event.

The platform auto-detects it and drops the Pack price to $1.99 (fewer artifacts, dropping the detailed performance PDF since there are no splits to analyze). The same 10% of net commission formula applies. Existing participant finish notifications retain their separate eligibility rules. A weekend with both a $4.99 Full Pack and a $1.99 5K charges each participant the right price for the contest they ran.

Full XC / finish-only product details on the XC page.

A short video of a runner’s race, built entirely from the timing data you already produce: their official chip splits and, wherever your event recorded them, their real position in the field and division placement at each timing mat, checkable against the results you actually recorded. Unlike GPS replay apps, which animate a phone’s own tracked route, it is built from the timing mats. It is signed off with your timing company’s name, and it is exported in the right shape for wherever the finisher wants to post it. The finisher saves the file and posts it themselves.

Nothing. SplitKit is free to use. The video is part of the same Finisher’s Pack a runner already pays for after the race, and you keep 10% of every Pack sold, video included, at no extra cost or setup to you.

SplitKit does not yet publish a guaranteed or validated purchase rate. Attach rates vary by event, audience and how the experience is presented. The pricing pageexplains the 10% of net commission formula without forecasting your earnings.

Nothing additional. It uses the same RACE RESULT feed as every other SplitKit feature. If your event is connected, the video needs nothing further from you.

It always renders, because it is built from whatever data your event actually has. With a published course, the runner’s dot moves along the real route they ran. Without one, the video is built from the clock and the mats: their pace, their field position at every mat they crossed, and a finish moment with their real time. Publishing a route in RACE RESULT is something you can add whenever it is useful to you; it makes the video richer, and it is never something the product needs from you to work.

Their personal results page is free and shareable. Where an existing participant finish notification is eligible under the event, consent, region and send gates, it links to that page after the finish is recorded.

If they want the Pack upgrade, they tap the link and purchase on their phone. One touch each: no follow-up SMS, no nurture email sequence, no reminders.

No. The finish-line SMS and email are one transactional message each, fired the moment they cross. That’s it. SplitKit does not send marketing emails or nurture sequences to participants: we don’t build a participant marketing list and we don’t do direct outreach.

The participant relationship belongs to you (the timer) and the race director. That’s a settled architectural decision, not a phase we’ll move past.

Basic event or timing-company identity includes your name, logo and colors.

Custom domains and other advanced presentation can be scoped separately. Participant-purchased Pack artifacts may show “Powered by SplitKit”; basic branding does not promise the complete absence of SplitKit identity.

Timing and registration data flows from RACE RESULT into SplitKit for the duration of your account. We use it only to render results pages, generate the artifacts participants purchase, and run platform operations: never for marketing, never sold, never shared with brokers.

Per-event PII (email + phone columns) is stripped from the public Simple API feed at billing close. DynamoDB-stored PII follows a documented retention policy. Full details on the privacy page.

Published result data is served from CloudFront at the edge. If an upstream source is briefly unreachable, the most recently published result can remain available while SplitKit retries according to the event lifecycle.

SplitKit uses Vercel and AWS services, but no online service can promise uninterrupted availability. Operational incidents are handled through the published support channel.

Two equivalent ways to connect. Option A: paste your RACE RESULT API key into the SplitKit setup screen: fastest path if you’re comfortable handing over a key; gives SplitKit access to all your events at once. Option B: share a specific event with our platform account (one event at a time): share-and-test pattern if you’d rather evaluate event-by-event before committing the full key.

Both options give timers and participants identical features and experience. Same revenue model, same plugin catalog, same artifact generation, same UX. The difference is purely how the credential gets stored on our side: pick whichever fits your trust comfort.

Yes, SplitKit serves New Zealand and Australia today. Finish-line notifications there arrive by email: the same real-time trigger the moment the chip is read, the same personal results page, and the same Finisher’s Pack purchase flow as a US race.

SMS is the one regional channel: SplitKit’s Toll-Free Number sends to US and Canada mobile numbers. All pricing is in US dollars (USD). Timing races somewhere else? Email support@splitkit.run.

Email support@splitkit.run with any question: billing, setup, features, bugs, race-day urgent. Real human support, mobile push for urgent tagged tickets, no chatbot in the middle.